top of page



Terms & Conditions


As a condition for using this website you agree to the following terms and conditions:


The information given on this website remains the property of Jacqueline Ramsey and cannot be copied, distributed, or utilized in any way without express written permission.


The information given on this website is for educational purposes only and should not be misunderstood to be medical advice. If you have a health condition and intend to use Reiki, be sure to consult a physician or appropriate health care professional as needed.


Jacqueline Ramsey may revise and update these Terms and Conditions at any time. Your continued use of this website will mean you accept those changes. 

Access to Jacqueline Ramsey material and Certification.

Jacqueline Ramsey reserves the right to not provide a certificate of completion of course to a student and without monetary compensation. If a student cannot complete the course level material required of them a certificate cannot be provided. If a student is found to have acted inappropriately during the course or in a professional capacity, certification may be revoked.

Refund Policy


Refunds are only given if a course is altered or cancelled by Jacqueline Ramsey. We do not accept responsibility for changes in students' personal circumstances and reserve the right to alter/cancel any of the available courses. If there is reasonable cause, students may move their courses forward to a new date after booking and paying for a course. Jacqueline Ramsey must be notified of this 24 hours prior to a course or the student’s course payment will be forfeited.


  • Refunds or exchanges cannot be provided if the buyer changes his/her mind about a purchased product once it has been paid for.

  • If the goods received by the buyer are faulty Jacqueline Ramsey will offer either a full refund or exchange. In the case of a full refund for faulty goods, the full product purchase price (excluding any postage paid when placing the order) will be refunded directly onto the payment card used to make the purchase if the payment was made using a credit card. If payment was made via cheque or bank transfer, the refund will be made by cheque or bank transfer accordingly.

  • In the case of an exchange, a replacement product will be sent within 28 days of receipt of the faulty product.

  • The buyer is responsible for the postage cost incurred when returning the faulty product. If the buyer wishes a new product in return for the faulty goods Jacqueline Ramsey will pay the postage cost when sending the replacement product to the buyer. All products believed to be faulty must be returned within 21 days of notifying Jacqueline Ramsey. Upon receipt of the returned product Jacqueline Ramsey will assess its condition before authorizing a refund or exchange.

  • Please note that the utmost care is taken in packaging products, therefore Jacqueline Ramsey is not liable for any breakages or damage that occur to a product during shipping.

  • If the buyer requests an item to be shipped outside Canada, it is the buyer’s responsibility to check with the local customs service if there is any doubt regarding the importation of a particular product to the buyer’s country of domicile. Refunds or replacements as a result of local customs seizing products are not offered by Jacqueline Ramsey.

  • The buyer is requested to provide a contact name and phone number and email address in the event of a query with a returned product. The buyer will also indicate clearly the reason for returning the product, whether a full refund or exchange is preferred, and include the original tax invoice/receipt.

  • In some instances it may not be possible to offer a replacement product if the product is out of stock or discontinued. In this instance the buyer is entitled to a full refund instead (excluding any postage the buyer may have paid when placing the order).

  • Please note that when exchanging hand-made products there may be some variation in the replacement product you receive.

bottom of page